FAQ 1:  Do we offer the mounting hardware?

We do not sell mounting hardware because of the vast array of materials that are used in wall construction and counter top construction. We believe it is safest for you to contact a hardware store or distributor of fasteners to get an expert opinion on what type and strength of wall or counter mount fastener you will need. Be prepared to provide them the overall dispenser dimensions and the weight of your rolled material.

FAQ 2:  What is a serrated blade?

A serrated blade is commonly used on saws, some knives or scissors. It is also known as a dentated, sawtooth, or toothed blade. Cuts made with a serrated blade are typically less smooth and precise than cuts made with a smooth blade. Our serrated blades are “sharp to the touch” blades as opposed to our regular blades which are not.

FAQ 3:  Do we offer any free freight?

No we do not offer free freight to any customers. “Free freight” or “free shipping” charges are generally covered in the price of the product. Because we sell such a range in quantity, some distributors buy one cutter and some by one hundred, we feel it is only fair to keep the freight charges separately because the cost per item diminishes as it is spread out over a larger quantity.

FAQ 4:  Are our units adjustable?

Our units are not adjustable for the paper width but we do offer hub adaptors and metal dowels which make it possible to place a smaller width roll on a unit made for larger width material.

FAQ 5:  What are hub adapters used for?

Hub adaptors are used to secure a smaller width roll of material on a larger width dispenser. The hub adaptors keep the roll of material centered on the dowel for even weight distribution. Hub adaptors can only be used with a metal dowel.

FAQ 6:  What are core plugs used for?

Core plugs are placed in the end of a 3” core of material so the 3/4” dowel will work with our dispensers.

FAQ 7:  What types of material will the serrated blade cut and how thick?

Our serrated blades will cut wax paper, Kraft with wax coating, freezer paper, and many other materials including poly tubing up to 6 mills thick. For thicker poly tubing we recommend our Razor X, Deluxe Razor X or Rotary Shear Cutters.

FAQ 8:  Why use a trim master rather than a regular blade or a serrated blade?

The trim master is great for leaving a smooth cut on mylar, film, tissue and glassine (with plastic in it). It is also a nice, inexpensive option if you want a smooth cut rather than the rough cut that is produced with a regular or serrated blade.

FAQ 9:  Do we make custom tables?

We can make custom tables as well as other custom items within certain parameters, meaning that the custom item will be made from materials that we stock for our standard products lines. Please be aware that engineering design fees will apply whether or not the custom item is purchased.

If we determine that we have the capability to design and manufacture your custom item we will provide you with an engineering time estimate for your approval before we begin.

FAQ 10:  Do we sell paper?

No, we do not sell paper but it is fairly easy to locate a distributor on the internet with a basic search or we would be happy to refer you to one of our distributors.

FAQ 11:  Why do you need to know the width of the material?

All of our dispensers are sized according to the width of your material so you need to know what that is so you can order the appropriate size dispenser. Here is a photo depicting what we mean by width of your material


FAQ 12:  Why do you need to know the diameter of the roll?

We need to know the diameter of the roll (and not the length of the roll) because our units are designed to fit up to a certain diameter and we want to make sure you are getting a dispenser that will work with your material. The reason that the length of the material does not matter is that a 1000’ roll of Kraft paper has a much smaller diameter than a 1000’ roll of bubble wrap due to the thickness of the material. Here is a photo showing how to measure the diameter

diameter 2

Interested in being a distributor?

Interested in being a distributor?

We are always looking to add to our network of retailers and distributors, click here to learn how.
To find a distributor, click here.
Or to buy direct from the manufacturer, click here.

Instruction Sheets + Videos

Instruction Sheets + Videos

Don’t worry, we have many instruction sheets and videos available for our products to make your experience easier.
Click here to view our instruction sheets and videos.

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