General Questions
Do you manufacture your products or distribute them?
We are a manufacturer of all our products, which are proudly made in the USA.
Are your products in stock or made to order?
We offer both in-stock and made-to-order products. Items that are produced upon request will be clearly labeled as “Made to Order” on the product listing.
Do you offer custom or specialty products?
Yes, we do offer custom and specialty solutions. Please contact us by phone or email to discuss your specific requirements.
How can I request a quote?
You can request a quote by emailing Bulman@bulmanproducts.com or by completing the “Request an Item” form located in the About Us section of our website.
Can I place orders online, or do I need to contact sales?
Orders can be placed directly through our website. If you need assistance, our support team is available to guide you through the process.
Can I arrange my own shipping or pickup?
Yes, scheduled pickups are available at 1650 McReynolds Avenue. Please contact us in advance to arrange a convenient pickup time or shipping.
Can you help me choose the right product for my application?
Absolutely. Our team of specialists is available to help you select the best solution for your specific application.
Can I speak directly with a specialist?
Yes, our dedicated support team is available during business hours to assist you with any questions or product needs.
What is your return policy?
All returns require prior authorization and may be subject to a restocking fee.
What is your product warranty?
Bulman Products’ paper dispensers, cutters, and racks are guaranteed to perform as designed when used properly and without modification. While we do not offer a fixed warranty period, any issues are handled on a case-by-case basis.
What are your business hours?
Our business hours are 8:00 AM – 4:00 PM ET.
E-Commerce Questions
What is your return policy?
All returns require prior authorization, and are subject to a re-stocking charge.
Do I need an account to place an order?
No, you may check out as a guest. However, creating an account allows you to save time on future purchases and easily access your order history and account activity.
Do you accept purchase orders (POs) for online orders?
At this time, we do not accept purchase orders from end users for online transactions.
How quickly do online orders ship?
Orders typically ship within 5–8 business days. Delivery times will vary depending on the shipping method selected at checkout.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $250.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email that includes your tracking information.
Will my order ship in multiple packages?
Depending on the items ordered, your shipment may arrive in multiple packages.
What is your online return policy?
All returns require prior authorization and may be subject to a restocking fee.
How do I start a return?
To initiate a return, please contact us by phone or email and our team will assist you through the process.
Do you offer discounts for large online orders?
Our standard pricing for end users does not vary based on order size. However, if you are a distributor, we encourage you to contact us to learn more about partnership opportunities with Bulman.
Can I request help before placing an online order?
Yes, our team is available to assist you. Please call our main line, and a specialist will be happy to help you select the right product for your needs.
Can I speak to a real person if I need help?
Absolutely. Our knowledgeable representatives are available during business hours and are always happy to assist you.
Are all products available for immediate shipment?
While most of our products are kept in stock, some items are made to order and may require additional processing time prior to shipment.
